- Using a self-hosted ServiceNow solution, design and implement the user controls and policies.
Setup, support and maintain ServiceNow platform and applications - Configure and customize ServiceNow workflows and notifications for all ServiceNow modules including ITSM
Participate in design review with other team members - Prepare requirement specifications and design documents to include process workflows, self-service components and user on-boarding
- Contribute to user management process, usage, data-security and policy compliance in ServiceNow
- Participate in service delivery process discussions and facilitate needed ServiceNow customizations, configurations and dashboards to support the delivery process
- Document content for ServiceNow customizations, workflows and usage
- Act as a single point of contact for ServiceNow operations, application(s) health, database backup and recovery
Troubleshoot and remediate availability, access controls and other operational issues - Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters
- Create, maintain and enhance future connections between ServiceNow and other systems
Job Type: Full Time
